United States Postal Service (USPS) Dropping the Ball...
It is no wonder that the USPS is having problems. Not only is there less mail going through the postal system, but when they cause their customers undue aggravation and do not pay out insurance claims, people go elsewhere - like FedEx, UPS and others.
We have been using the USPS for 30 years in this business. USPS gets about 99% of our business, and ALL of our packages are insured, registered, etc. costing far more money. I cannot recall an incident currently where we have had to file a claim over 30 years of paying out for insurance - until NOW.
We sent out an insured package via Click N'Ship. We have been using this feature for items less than $500 for years now without incident. Over $500 we use Registered/Insured. The Click N'Ship insured package arrived at its destination city in record time (it is usually not that fast though they do say it is typically two days because it is Priority). The package is currently lost because the USPS delivered it to the wrong company AND the wrong address. We have a copy of the signature and address indicating this. I submitted a claim via the USPS website and it was denied. The reason: They delivered it. Yes, USPS delivered it, but to the wrong business and address. From their perspective - end of story. Though emails were sent referencing the internal claims tracking number, emails are no longer being answered.
I visited the local post office and the woman I spoke to the woman behind the counter and she couldn't believe the denied claim when the evidence was shown to her. Now there is a USPS employee with common sense!
We would recommend to customers, the trade and anyone shipping items of value that are insured or would like the item to ARRIVE at the proper destination without issues, to consider using other shippers. If the USPS has evidence (signature and delivery address) and that evidence indicates incorrect delivery, it is their responsibility to correct the issue - insurance was paid for and the claim should not be denied just because they delivered it - payment was made to deliver it to the CORRECT address without issues...
Attention all those in the gemstone, jewelry, mineral dealers and all those shipping items of value: Shipping via USPS with insurance, signatures required, registered, etc. does not mean you will be reimbursed if there is an incident.
We have been using the USPS for 30 years in this business. USPS gets about 99% of our business, and ALL of our packages are insured, registered, etc. costing far more money. I cannot recall an incident currently where we have had to file a claim over 30 years of paying out for insurance - until NOW.
We sent out an insured package via Click N'Ship. We have been using this feature for items less than $500 for years now without incident. Over $500 we use Registered/Insured. The Click N'Ship insured package arrived at its destination city in record time (it is usually not that fast though they do say it is typically two days because it is Priority). The package is currently lost because the USPS delivered it to the wrong company AND the wrong address. We have a copy of the signature and address indicating this. I submitted a claim via the USPS website and it was denied. The reason: They delivered it. Yes, USPS delivered it, but to the wrong business and address. From their perspective - end of story. Though emails were sent referencing the internal claims tracking number, emails are no longer being answered.
I visited the local post office and the woman I spoke to the woman behind the counter and she couldn't believe the denied claim when the evidence was shown to her. Now there is a USPS employee with common sense!
We would recommend to customers, the trade and anyone shipping items of value that are insured or would like the item to ARRIVE at the proper destination without issues, to consider using other shippers. If the USPS has evidence (signature and delivery address) and that evidence indicates incorrect delivery, it is their responsibility to correct the issue - insurance was paid for and the claim should not be denied just because they delivered it - payment was made to deliver it to the CORRECT address without issues...
Attention all those in the gemstone, jewelry, mineral dealers and all those shipping items of value: Shipping via USPS with insurance, signatures required, registered, etc. does not mean you will be reimbursed if there is an incident.
posted by All That Glitters at 3:04 PM
2 Comments:
Give it time, eventually common sense will prevail ( maybe the people who received the package will return it?).
You may need to higher up the food chain in the Post Office, but if you go high enough they will relent.
You might also try contacting the party ( by phone ) and threaten to report them to their local police for theft or fraud for signing and keeping something that obviously wasn't their's.
A company received and signed for the package. They get incorrect mail all the time they have said, and they put incorrectly delivered mail back in to the mail system. Therefore, tracking is no longer possible. It has been weeks and the package has disappeared.
It is a pretty simple claim. It was not delivered correctly to the addressed company and is lost. The claim was denied and they consider it a dead issue.
Have spent several hundred dollars in time trying to resolve the issue. Looks like a letter to the Post Master General of the United States to point out how a simple claim has been handled and to look into the person who denied the claim. Someone is in a position that doesn't belong there.
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